Help & Support
We're here for you
Questions, problems or feedback — write to us and a real person will answer, usually within a day.
Contact us
hello@dearsistersociety.comDear Sister Society, 1106 2nd St, Ste 103 #721, Encinitas, CA 92024
Report or block someone
Every post, Good News item, event, listing, Journal article, member profile and order message has a “…” menu. Choose Report to tell us about it, or Block to stop seeing that member. We review every report, usually within 24 hours. If you feel unsafe, contact local emergency services first.
Orders, shipping and refunds
Pieces in the Marketplace are sold and shipped by the maker. Message the maker from Profile → Purchases. If an item never arrives or isn't as described, tell the maker and email us within 30 days of the expected delivery — see the Terms for buyer protection.
Event tickets
Your tickets are in Profile → Tickets & events. For changes or refunds, contact the event's host first; if that doesn't work, email us.
Selling on Dear Sister
Open your shop from the Marketplace. The Seller & Host Agreement explains fees, shipping and payouts.
Your account and password
To reset your password, choose Forgot my password? on the sign-in screen. To delete your account and your data, go to Profile and choose Delete account at the bottom. Our Privacy Policy explains what we keep and why.
Grievance Officer
For complaints about content or members, or about how we handle your information, you can contact our Grievance Officer, Jordan Stephenson, at hello@dearsistersociety.com or by mail at Dear Sister Society, 1106 2nd St, Ste 103 #721, Encinitas, CA 92024. We acknowledge complaints within 24 hours and resolve them within 15 days.