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Seller & Host Agreement

Effective 2026-10-16 rev. 3

This Seller & Host Agreement ("Agreement") is between you and Dear Sister Society ("Dear Sister," "we," "us," or "our"). It applies when you list or sell items in the Dear Sister Marketplace, and when you sell tickets to an event you host (see Section 15). It is in addition to our Terms of Service, which also apply to you — including the binding arbitration agreement and class-action waiver in Section 15 of the Terms. If this Agreement conflicts with the Terms on a selling matter, this Agreement controls.

By checking the box to accept this Agreement, you agree to it.

1. Who can sell

  • You must be at least 18 years old, have a Dear Sister account in good standing, and connect a Stripe account in your own name (or your business's name) through Stripe's onboarding, including identity verification.
  • Your Stripe account must be based in the United States.
  • You may sell as an individual or on behalf of your own small business. You are an independent seller, not an employee, agent, partner, or joint venturer of Dear Sister.

2. Handmade only

Dear Sister is a marketplace for handmade goods.

  • Every item you list must be made by you (or, for a small business, by you and the people who work directly with you) — designed, crafted, or substantially transformed by hand.
  • Not allowed: resold, mass-produced, factory-made, white-labeled, or drop-shipped goods, and items you did not make.
  • If you list an item that is not handmade, we may remove your listings and permanently ban your selling privileges. We may ask you for photos of your process or materials to confirm an item is handmade.

3. Prohibited items

You may not list:

  • food, beverages, edibles, or anything meant to be eaten or drunk;
  • drugs, medicines, dietary supplements, or items that claim to diagnose, treat, cure, or prevent any disease or health or mental-health condition;
  • alcohol, tobacco, vapes, nicotine, cannabis, CBD or hemp-derived products, or drug paraphernalia;
  • weapons, ammunition, explosives, fireworks, or hazardous materials;
  • recalled items, or items that do not meet applicable safety standards;
  • counterfeit items, or items that infringe anyone's trademark, copyright, patent, or other rights;
  • adult or sexually explicit items;
  • live animals, or products made from protected species;
  • digital goods, downloads, gift cards, services, memberships, or anything that is not a physical item you ship; or
  • anything else that is illegal to sell or ship where you are or where the buyer is.

We may update this list and remove any listing at our discretion.

4. Your listings

  • Describe each item honestly and accurately, including materials, dimensions, condition, and any care or safety information. Use your own photos of the actual item.
  • Set your shipping price. Each listing has its own shipping price, which buyers pay at checkout on top of the item price. We suggest a price based on the package size you choose; you can change it, or offer free shipping and cover postage yourself. Set it to the postage you expect to pay to send the item, and include packaging and handling costs in your item price, not in shipping. Items currently ship only to addresses in the United States.
  • Set your processing time. Each listing shows how many business days (1–60) you need to make and ship the item after an order. Choose a time you can reliably meet.
  • Imported listings. If you import listings (for example, from an Etsy export), each one is your listing under this Agreement: confirm that each item is handmade by you, check that it's accurate, and use only photos you own or have the right to use.
  • Keep your listings available and accurate; remove items you can no longer sell.

5. Product safety and legal compliance

You are solely responsible for making sure your items, labels, and listings comply with all applicable laws. Depending on what you make, these can include, for example: children's product safety rules (such as the Consumer Product Safety Improvement Act's testing, lead, and tracking-label requirements); cosmetics and personal-care labeling rules (such as FDA requirements for soaps, lotions, and similar products); textile and fiber labeling rules; candle and flammability safety; and California Proposition 65 warnings. If you are unsure whether an item is legal or safe to sell, do not list it.

We strongly recommend that you carry product liability insurance appropriate for what you sell. We may require proof of insurance for certain categories of items in the future.

6. Fees

  • Commission. When an item sells, Dear Sister keeps a commission of 10% of the item price, collected automatically by Stripe as an application fee on your sale.
  • Stripe's fees are yours. Because the sale is made on your own Stripe account, Stripe charges its payment-processing fees (and any other Stripe fees, such as for Stripe Tax) to your account under your agreement with Stripe. We don't add a processing fee.
  • Listing is free. There is no charge to publish or keep a listing. Items must be priced at $10.00 or more. (Example: on a $40.00 item with $9.50 shipping, our commission is $4.00; the rest of the $49.50 goes to your Stripe account, less Stripe's own fees.)
  • Refunds and our commission. If you refund a sale, our commission is not refunded, except where the law requires it.
  • Changes to fees. If we change our fees or introduce a new fee, we will give you at least 30 days' notice, and the change will apply only to sales made after the notice period.
  • Our commission applies to the item price only — never to the shipping price or to sales tax.

7. Payments

  • You are the seller and merchant of record. Each sale is between you and the buyer; Dear Sister is not a party to it, never owns your items, and never holds your sales proceeds. Buyers check out in the Dear Sister app, but the payment is made directly to your own Stripe account: your business name appears on the buyer's statement, and you receive the payment (less our commission and Stripe's fees) under your agreement with Stripe. Payout timing and your bank details are managed in your Stripe Dashboard.
  • Stripe's terms apply. Your Stripe account is governed by your own agreement with Stripe (the Stripe Services Agreement). Dear Sister may share information about you and your sales with Stripe as needed to operate checkout.
  • Never take payment outside the Marketplace for items you list on Dear Sister, and do not direct buyers to pay you another way.

8. Shipping, refunds, and chargebacks

  • Ship promptly. Ship each order within the processing time shown on your listing (5 business days if a listing doesn't show one). Package items securely and provide tracking when available.
  • Record your postage. When you mark an order shipped, enter the postage you actually paid, and keep your postage receipts. Where sales tax applies, shipping can only be tax-free up to the actual postage cost, so this record is required.
  • Required refunds. As described in the Terms, you must give the buyer a full refund if an item never arrives or arrives significantly not as described (including damaged). You may offer a more generous return policy in your listing, and you must honor any policy you state.
  • Refunds and disputes are yours to handle. You issue refunds and respond to chargebacks and payment disputes from your own Stripe Dashboard, and you are responsible for any amounts and fees Stripe charges for them.
  • Cooperate with buyers and with us. Respond to buyer messages and our requests promptly, and provide shipping proof or other information when asked. If you don't resolve a qualifying problem under the Terms' buyer-protection rules, we may remove your listings or suspend your selling privileges.
  • Buyer information. Use buyers' names and addresses only to fulfill and support their orders. Do not add buyers to mailing lists or contact them for other purposes without their consent.

9. Taxes

  • Sales tax is your responsibility, unless a law makes it ours. Some states have "marketplace facilitator" laws that can require a platform to collect and remit sales tax on sales made through it. If such a law applies to a sale, we may collect the tax at checkout and remit it (or change how checkout handles tax so that we can), you must not also collect or remit tax on that sale, and you agree to give us the information we reasonably need, such as your business address and what you sell. We will tell you before this starts for any state. For all other sales, you are responsible for determining where you owe sales tax, registering where required, and collecting and remitting it — for example, by setting up Stripe Tax in your own Stripe account, which checkout uses automatically when it is set up.
  • Your income taxes. You are responsible for reporting and paying all income and other taxes on your sales.
  • Tax forms. Stripe issues any tax forms for your Stripe account, such as a Form 1099-K, under your agreement with Stripe.

10. Your content and our use of it

You grant us the license to your listings and photos described in Section 3 of the Terms, which includes using them to display, promote, and advertise your items and the Marketplace.

You represent that you own or have the right to use everything in your listings, and that your items do not infringe anyone's rights.

11. Enforcement

If we believe you have broken this Agreement or the Terms, harmed buyers, or created risk for Dear Sister, we may — with or without notice — remove listings, limit or suspend your selling privileges, or permanently ban you from selling. You remain responsible for orders placed before any suspension.

12. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Dear Sister and its owners, contractors, and agents from any claims, losses, liabilities, damages, fines, and expenses (including reasonable attorneys' fees) arising from the items you sell — including claims of personal injury, property damage, product defects, inadequate warnings, or non-compliance with law — or from your listings, your shipping, or your violation of this Agreement, the Terms, or any law.

13. Disclaimers and limitation of liability

The disclaimers and limitations of liability in Sections 12 and 13 of the Terms apply to your selling activity. In addition, we do not guarantee any level of sales, traffic, or exposure for your listings.

14. Changes and termination

We may update this Agreement. If we make material changes, we will notify you and ask you to accept the updated Agreement before you publish new listings. You may stop selling at any time by removing your listings; you must still fulfill orders you have already received. Sections 8, 9, 12, and 13 survive the end of this Agreement.

15. Hosting paid events

You may sell tickets to events you host in Friends Nearby. When you do, this Agreement applies to your ticket sales, with these additions:

  • You are the organizer. You, not Dear Sister, organize and run the event and are responsible for its venue, safety, accuracy of the event details, and compliance with any laws, permits, or venue rules that apply. We do not organize, supervise, or vet events.
  • Payments and fees. Ticket buyers pay you directly on your own Stripe account, as for Marketplace sales (Section 7). On each ticket order we keep a commission of 10% of the ticket total, collected by Stripe as an application fee; Stripe's own fees are charged to your account. Ticket prices must be $5.00 or more. Any sales or admission taxes on your tickets are your responsibility, except as described in Section 9 if a law makes us responsible.
  • Refunds. If you cancel the event, or change its date, time, or location in a way that matters to attendees, you must give every ticket holder a full refund. Any other refund policy you offer must be stated in the event details, and you must honor it. You issue ticket refunds and handle chargebacks from your own Stripe Dashboard, as described in Section 8.
  • Attendee information. We share each ticket holder's display name with you so you know who is coming. Use it only to run the event.
  • Account deletion. You may not delete your account while tickets are sold for an upcoming event you host, unless the event is held or cancelled and refunded.

16. Contact

Dear Sister Society
hello@dearsistersociety.com
1106 2nd St
Ste 103 #721
Encinitas, CA 92024